Returns & Exchanges
At Claudio Lugli, we want you to be completely satisfied with your purchase, which is why we offer a 14-day return period for all unworn garments in their original packaging. Whether you need a different size or a full refund, our team is dedicated to ensuring a smooth and efficient process.
Initiate Your Request
Log in to our returns portal using your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully fold the shirts and place them back in their original designer packaging, ensuring all tags and spare buttons remain attached.
Ship the Items
Affix the provided shipping label to your parcel and drop it off at your nearest authorized courier point to be sent back to our quality control center.
Inspection and Refund
Once our team inspects the returned items for quality assurance, we will process your refund or dispatch your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing